General Terms and Conditions
These general terms and conditions (“Terms”) apply when you as a consumer (“you”) use steamycleaner.com and associated pages (“Website”). We reserve the right to change this Website and these terms at any time.
The online store is owned and operated by Ecom Solutions Europe AB (“us” / “our” / “we”).
Age Limit If you are under 18 years of age, you must have parental permission to place an order with us.
Product Origin Our products come from both Swedish and international suppliers.
Prices & Fees All prices on the Website are in American dollars and include all fees such as shipping, VAT, and any customs and import duties.
For products from suppliers in China, the price of the item includes relevant customs and import duties. The store follows import VAT reporting according to the “Special Procedure,” which means that we pass on customs duties and import VAT to the supplier/carrier from you.
In this case, as a private individual, you are the importer of the item, and Ecom Solutions Europe AB (steamycleaner) is not responsible for any costs associated with the delivery.
For all products, we comply with the laws and regulations specified by Swedish authorities regarding customs duties and VAT.
We reserve the right to change prices in the store without notice.
Ordering You order products from the Website by adding desired products to your shopping cart and then confirming and paying for your order at checkout. When placing an order on the Website, it is a requirement that you have read and accepted these General Terms and Conditions. A confirmed order accepted by us (beyond the right of withdrawal) is binding and creates an agreement between you and us according to these terms.
Order Confirmation Once you have paid and confirmed your order, we will send an order confirmation to you via email, so make sure you provide your email address correctly when ordering. In the order confirmation, we also confirm the payment method used. In cases where, due to unexpected circumstances, we cannot accept your order, we will inform you as soon as possible.
Correct Information We reserve the right to any typographical errors, product changes (versions), price adjustments, and color deviations, as well as any out-of-stock items. Regarding price, you are always guaranteed the price you have paid.
We strive for our images to be as representative as possible and to correspond to reality, but we cannot guarantee that all images accurately reflect the actual appearance of the product.
Any recommendations are just recommendations based on personal opinions and apply to each individual writer. The store is not responsible for claims of any kind stated elsewhere than on the Website and which, through links, lead the user to the Website.
See “Returns” regarding the right of withdrawal and conditions for returns.
Fraud Attempts at fraud will always be reported to the police, and the Website reserves the right to cancel the purchase if there is a suspected attempt at fraud. All items remain our property until full payment is received by the store or its payment intermediary.
Copyright The Website and its content are owned by us or our suppliers. The information is protected by, among other things, intellectual property and marketing laws. This means that trademarks, company names, product names, images and graphics, design, layout, and information about products, services, and other content may not be copied or used without our prior written approval.
Limitation of Liability steamycleaner (Ecom Solutions Europe AB) is not liable for direct, indirect, or any other damage related to or resulting from ordering, delivery, or use of the product, except as provided for in accordance with the Consumer Purchase Act or other relevant law.
Disputes In cases where questions or issues arise regarding an order or delivery, we wish to resolve it primarily together with you. Therefore, we ask you to contact our customer service in such cases so that we can try to solve the problem together.