Shipping and delivery
We are proud to offer international shipping methods currently available in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers and deliver a service that exceeds all expectations anywhere in the world.
Cancellation of ordered goods
All orders can be canceled within 48 hours of placing the order.
How do you send packages?
The packages are sent from our warehouse in China or the Netherlands.
The delivery is sent with Postnord and delivered to you via home delivery.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we cannot ship to. If you happen to be in one of these countries, we will contact you.
We deliver our products from manufacturers outside Sweden. We therefore ask for your understanding that the delivery time is longer. If your product has not been delivered within the estimated delivery time or if you have any questions regarding your order, please contact our customer service team who are available 7 days a week and will assist you within 24 hours.
We offer free shipping on all products in our range.
Why do we work the way we do?
To avoid storage costs and thus reduce the final price for you as a customer. The disadvantage is that you have to wait longer for your item, but the advantages are big savings and quality-assured products, where we offer a 365-day open purchase with money-back guarantee.
and customs?
Within Norway, no customs duties apply
How long does the delivery take?
Shipping varies from country to country, here are our estimates:
Location *Estimated delivery time
Norway 5-12 working days
Canada, rest of Europe 10-20 business days
Australia, New Zealand 10-20 working days
Mexico, Central America, South America, USA 10-20 working days
* Delivery process approx. 1-2 working days
* Delivery process personal dog harness approx. 3-4 working days The product is made to order
Do you provide tracking of packages?
Yes, you will receive an email when your order ships with your tracking information. Please contact us if you have not received tracking information within five days.
Will my items be sent in the same package?
For logistical reasons, items in the same purchase are sometimes sent in separate packages, even if you have specified combined shipping.