Return/right of cancellation
Cancellation of orders All orders can be canceled within 48 hours from the time of ordering. If the order has already been paid for and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and delivery process has started, it can no longer be cancelled.
Our highest priority is to make you happy, so everyone who shops at steamycleanerr gets the following guarantees:
Full refund if you do not receive your order; Full refund if your order does not arrive within that guarantee time (45 business days including 2-5 business day processing). Full or partial refund if the item is damaged. Full refund if you do not want the product you received (but you must return the item at your own cost and the item must be unused). See below regarding right of withdrawal. Full refunds are not available in the following circumstances:
Your order does not arrive due to factors beyond your control (eg incorrect delivery address). Your order is not due to exceptional circumstances beyond our control (force majeure). You can request a refund within:
14 working days after the order has been delivered. 45 working days after your order was placed. You can do this by sending a message on the “Contact Us” page. If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within 14 days.
Right of withdrawal As a consumer, you have the right to withdraw your purchase in accordance with the Act on distance sales and agreements outside business premises. You can cancel your purchase by informing us of your cancellation within 14 days of receiving your order.
When returning, the product must be in unused condition and in its original packaging, if possible, with all accessories and all packaged components.
The shipping costs for the return are your responsibility in case of personal reasons, such as you did not like the color/quality, changed your mind, ordered by mistake, etc. We will refund the full cost of goods and shipping costs if the return is due to our fault or a faulty item.
How to return an item Follow these steps to initiate a return:
Send us a photo of the products you received along with your return request to contact@steamycleaner.com and we will guide you through the steps. Return the item to the address provided via email within ten calendar days, and send the tracking number after shipping the item. Do not return your purchase to us unless we give you permission to do so.
Unclaimed parcels If goods that have arrived at a post office are not picked up by the recipient, a fee of $14.99 will apply.